Privacy Policy
1. Introduction
At Satellite, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and communications.
By using our website or services, you agree to the terms outlined below.
2. Who We Are
Satellite provides bespoke travel experiences, luxury accommodations, event planning, and concierge services for individuals and businesses worldwide.
For the purpose of data protection laws, Satellite acts as a data controller of your personal information.
3. Information We Collect
We may collect and process the following types of personal data:
3.1 Information You Provide
- Full name
- Email address
- Phone number
- Company name (for corporate services)
- Travel preferences and special requests
- Booking and reservation details
3.2 Automatically Collected Data
- IP address
- Browser type and device information
- Website usage data (pages visited, time spent, interactions)
3.3 Sensitive Information
In some cases (e.g. travel or special services), we may process:
- Dietary requirements
- Health-related information (only when necessary)
- Accessibility needs
This data is only collected with your explicit consent.
4. How We Use Your Information
We use your data to:
- Design and deliver personalized travel and event experiences
- Manage bookings, reservations, and logistics
- Communicate with you regarding your requests
- Provide customer support
- Improve our website and services
- Send relevant offers or updates (only with consent)
We do not sell your personal data.
5. Legal Basis for Processing (GDPR)
We process your data based on:
- Contractual necessity – to deliver services you request
- Legitimate interest – to improve our services and communication
- Consent – for marketing communications or sensitive data
- Legal obligations – where required by law
6. Sharing Your Information
To deliver our services, we may share your data with trusted third parties, including:
- Hotels, villas, cruise providers
- Airlines and transport services
- Tour guides and local partners
- Event venues and vendors
- Payment processors
We only share the necessary information required to fulfill your request.
All partners are expected to handle your data securely and in compliance with applicable laws.
7. International Data Transfers
As we operate globally, your data may be transferred outside the European Economic Area (EEA).
In such cases, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Working with providers that comply with GDPR standards
8. Data Retention
We retain your personal data only as long as necessary to:
- Provide our services
- Fulfill legal and accounting requirements
- Resolve disputes
When no longer needed, your data is securely deleted or anonymized.
9. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion („right to be forgotten“)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please contact us.
10. Cookies & Tracking
We use cookies and similar technologies to:
- Improve website functionality
- Analyze performance and user behavior
- Personalize your experience
You can manage or disable cookies through your browser settings.
11. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure servers and encryption
- Restricted access to personal data
- Regular monitoring and security updates
However, no system is completely secure, and we cannot guarantee absolute protection.
12. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page, and continued use of our services indicates acceptance of the updated terms.
14. Contact
If you have any questions or requests regarding your data, please contact us directly.