Terms of Use
1. Introduction
Welcome to Satellite.
By accessing and using our website, services, and offerings, you agree to comply with and be bound by the following Terms of Use. These terms govern your relationship with Satellite in relation to bespoke travel experiences, event planning, and related services.
If you do not agree with these terms, please refrain from using our website and services.
2. About Our Services
Satellite provides:
- Bespoke travel planning and personalized itineraries
- Luxury accommodations, transportation, and curated experiences
- Event planning and production for individuals and businesses
- Auction support and fundraising event services
- Access to exclusive events, hospitality, and once-in-a-lifetime experiences
All services are customized based on individual client needs and preferences.
3. Use of the Website
You agree to use this website:
- Only for lawful purposes
- In a way that does not infringe the rights of others
- Without attempting to gain unauthorized access to systems or data
- Without disrupting or interfering with the website’s functionality
We reserve the right to restrict or terminate access if misuse is detected.
4. Booking & Services
All bookings, reservations, and service agreements:
- Are subject to availability
- May require confirmation, deposits, or full payment
- Are governed by additional agreements, itineraries, or service-specific terms
Satellite acts as a curator and facilitator of experiences, working with trusted global partners.
5. Third-Party Providers
Our services often involve third-party providers such as:
- Hotels, villas, cruise operators
- Airlines and transport providers
- Tour guides and local experience hosts
- Event venues and service vendors
While we carefully select our partners, Satellite is not liable for:
- Acts, errors, or omissions of third-party providers
- Delays, cancellations, or changes beyond our control
Each provider may have its own terms and conditions.
6. Payments & Pricing
- All prices are provided based on the scope of services and current market conditions
- Prices may vary depending on availability, location, and timing
- Payments must be made according to the agreed terms
- Additional costs may arise for special requests or last-minute changes
All payments are non-refundable unless explicitly stated otherwise.
7. Cancellations & Changes
Due to the bespoke nature of our services:
- Cancellation policies vary depending on the service and provider
- Some bookings may be non-refundable
- Changes may incur additional fees
We will always aim to provide flexible solutions, but cannot guarantee modifications without cost.
8. Intellectual Property
All content on this website, including:
- Text, branding, and concepts
- Images, design, and structure
Is the property of Satellite or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, or distribute any content without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Satellite shall not be liable for:
- Indirect or consequential losses
- Loss of enjoyment, opportunity, or experience
- Events outside our control (e.g. weather, travel disruptions, force majeure)
Our role is to design and facilitate exceptional experiences, but some elements remain inherently unpredictable.
10. Personal Responsibility
By engaging our services, you agree that:
- You are responsible for providing accurate personal information
- You will comply with travel regulations, visas, and health requirements
- You understand the nature of experiential travel and activities
Participation in certain experiences may involve inherent risks.
11. Privacy
Your privacy is important to us. Any personal information collected will be handled in accordance with our Privacy Policy.
12. Changes to Terms
Satellite reserves the right to update these Terms of Use at any time. Continued use of the website and services constitutes acceptance of the updated terms.
13. Governing Law
These Terms of Use are governed by applicable international and local laws, depending on the jurisdiction of operation and service delivery.
14. Contact
For any questions regarding these Terms, please contact us directly.